Policy Renewal

When your policy is up for renewal, your carrier sends an invitation. Here's how to confirm or request changes.

Beginner 5 min read For Employers

What you'll learn

  1. Open the renewal email
  2. Sign in to your account
  3. Company updates — choose your path
  4. Path A: No changes
  5. Path B: Report changes
  6. Review and confirm

Before you start

1

Open the Renewal Email

Your carrier sends a branded email when it's time to renew.

Look for an email with the subject "Workers' Comp Renewal". It includes your policy number, company name, and a "Review Renewal" button.

Renewal invitation email
The renewal email includes your policy number and an expiration date for the invitation link.

Click "Review Renewal" to open the portal.

2

Sign In to Your Account

Since you already have an account from your initial onboarding, just sign in.

You'll see your carrier-branded login page. Log in with your email and password, or use Google Sign-In.

Tip. If you're already logged in, the renewal invitation is accepted automatically and you go straight to the renewal wizard.
3

Company Updates — Choose Your Path

Step 1 of the renewal wizard. Has anything changed since the last policy term?

You'll see your policy details at the top (policy number, carrier, states, class codes, dates), along with a countdown showing how many days you have left. Below that, two options:

Company updates — choose no changes or report changes
The renewal wizard starts by asking if anything has changed with your company.
  • "No changes — everything is the same" — your operations, locations, and workforce haven't changed
  • "Yes — there have been changes" — you have new states, class codes, locations, or other changes to report
4

Path A: No Changes

The quick path — renew your policy as-is.

If nothing has changed, select "No changes" and click Continue.

No changes option selected
Select "No changes" if your company's operations, locations, and workforce are the same as last term.

You'll go straight to the review page where you can confirm the renewal.

Review page for no-changes renewal
A green banner confirms you're accepting the renewal as-is. Review your policy details, then click "Confirm Renewal."
Done! Your carrier receives the confirmation and your policy continues for the new term.
5

Path B: Report Changes

Select what has changed and provide the details.

If things have changed, select "Yes — there have been changes". A grid of change types appears:

Change type selector grid
Select all change types that apply: new states, class codes, locations, closed locations, address changes, officer changes, payroll company, or software company.

Select all that apply. For each type, additional fields appear so you can provide the details. For example, selecting "New states" shows a state search dropdown:

New states detail — selecting California
After selecting "New states," search and add the states you're expanding into (e.g., California).

You can also add notes in the Additional details text area. Click Continue when done.

6

Review & Confirm

Check your changes and submit the renewal.

If you reported changes, you'll see an orange banner: "Requesting changes to renewal." Your changes are summarized in an orange box, followed by your full policy details.

Review page with changes
An orange box summarizes the changes you're requesting (e.g., "New states: CA"). Your full policy details appear below.

Click "Confirm & Submit Changes" to finish.

What happens next? Your carrier receives the renewal confirmation along with your change requests. Changes become formal requests that the carrier reviews and applies to the renewed policy. You'll receive email notifications as each request is processed.

Continue learning

Previous Employer Onboarding First-time setup guide for new employer accounts. Next tutorial Requesting Policy Updates Add states, class codes, locations, or change your payroll provider mid-term.